Refund policy
At MRA Packaging, we are committed to supplying quality packaging products and ensuring your order is delivered correctly and in good condition.
Returns
If you receive an item that is damaged, defective, incorrect, or different from what you ordered, please contact us within 7 days of receiving your order.
To request a return, please provide:
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Your order number
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Details of the issue
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Photos of the product and packaging, where applicable
Please contact us before returning any products. Returns sent without prior approval may not be accepted.
Change of Mind Returns
As MRA Packaging primarily supplies packaging products for commercial and business use, change-of-mind returns are accepted only at our discretion.
If a change-of-mind return is approved, the product must be:
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Unused and unopened
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In its original packaging
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In a resalable condition
Approved change-of-mind returns are subject to a 10% restocking fee, calculated based on the value of the returned products.
Return delivery and freight costs are the responsibility of the customer.
Original shipping or delivery charges are non-refundable for change-of-mind returns.
Damaged, Defective or Incorrect Items
If your order arrives damaged, defective, incomplete, or incorrect, please contact us as soon as possible.
Once the issue has been reviewed, we may provide an appropriate remedy, including:
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Replacement products
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Store credit
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A refund, where appropriate
Where the return is required because the product is faulty, damaged, incorrectly supplied, or otherwise covered by your rights under Australian Consumer Law, the 10% restocking fee will not apply.
Please retain the products, cartons, and original packaging until your claim has been reviewed.
Non-Returnable Items
Returns may not be accepted for:
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Products that have been opened, used, or partially consumed
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Products damaged after delivery
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Products that are not in their original condition or packaging
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Clearance or specially discounted products where stated
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Custom, personalised, or special-order products
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Returns requested outside the applicable return period
Refunds
Once an approved return has been received and inspected, we will notify you of the outcome.
For approved change-of-mind returns, the refund amount will be reduced by the applicable 10% restocking fee.
Approved refunds will generally be issued to the original payment method where possible.
Please allow additional processing time for your bank or payment provider to complete the refund.
Original delivery or freight charges are generally non-refundable unless the return is due to an error by MRA Packaging, damaged goods, defective goods, or another circumstance where a refund or remedy is required by law.
Australian Consumer Law
Nothing in this policy is intended to exclude, restrict, or modify any rights or remedies available to you under the Australian Consumer Law.
Our goods come with guarantees that cannot be excluded under Australian Consumer Law. Where applicable, you may be entitled to a repair, replacement, refund, or other remedy if goods fail to meet applicable consumer guarantees.
Contact Us
For return, refund, damaged product, or incorrect order enquiries, please contact MRA Packaging:
Phone: +61 414 444 435
Email: sales@mrapackaging.com.au
Website: mrapackaging.com.au