Shipping policy

MRA Packaging provides delivery services for business and wholesale orders across Sydney and other locations in Australia.

Sydney Metro Delivery

Orders delivered within eligible Sydney Metro areas may qualify for free delivery on orders of $250 or more.

Eligibility is determined based on the delivery postcode entered at checkout.

Orders that do not meet the minimum order value may be subject to a delivery fee.

Delivery Outside Sydney Metro

For delivery addresses outside the Sydney Metro area, orders may be shipped using a third-party delivery provider.

Shipping costs are confirmed and charged upon confirmation of your order.

If the final shipping cost cannot be calculated automatically at checkout, our team will contact you to confirm the applicable delivery charge before the order is dispatched.

Australia-Wide Delivery

We can arrange delivery to many locations across Australia.

Shipping availability and charges may depend on:

  • Delivery location

  • Order quantity

  • Carton size and weight

  • Pallet requirements

  • Freight provider

  • Regional or remote area surcharges

Some locations may require a separate freight quotation.

Order Processing

Orders are processed during normal business days, excluding weekends and public holidays.

Processing times may vary depending on stock availability, order volume, and delivery requirements.

Delivery Times

Delivery times are estimates only and may vary depending on the destination and delivery provider.

Delays may occur due to circumstances outside our reasonable control, including:

  • Courier or freight carrier delays

  • Weather conditions

  • Public holidays

  • High delivery volumes

  • Regional or remote delivery locations

MRA Packaging cannot guarantee an exact delivery date unless specifically confirmed in writing.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Additional delivery charges may apply where:

  • An incorrect or incomplete address has been provided

  • Delivery access is restricted

  • A delivery attempt is unsuccessful

  • Redelivery is required

Large and Commercial Orders

Large-volume, pallet, wholesale, or commercial orders may require special delivery arrangements.

Our team may contact you to confirm freight requirements, delivery access, and any additional delivery charges before dispatch.

Damaged or Missing Deliveries

Please inspect your order as soon as possible after delivery.

If your order arrives damaged, incomplete, or appears to be missing, please contact us as soon as possible and provide:

  • Your order number

  • Details of the issue

  • Photos of the products and packaging, where applicable

We will review the matter and work with the relevant delivery provider where necessary.

Contact Us

For shipping, delivery, or freight enquiries, please contact MRA Packaging:

Phone: +61 414 444 435
Email: sales@mrapackaging.com.au
Website: mrapackaging.com.au